Our UK based call centre is open Monday to Friday 09.00 am until 18.00 pm. We are
open Saturday 09.00 am - 13.00 pm. On Sunday’s and bank holidays we are closed.
Reservations Tel: 0845 226 6051 (Local Rate)
Via Live Chat
Got a question – speak to us now! Our live chat facility is only available during
our office hours. Outside of office hours you will be invited to send an email.
Our office opening hours are: Mon – Fri 09:00-18:00, Sat: 09:00-13:00, Sun: Closed
Click here to use Live Chat
Our reservations team can be contacted via email at firstname.lastname@example.org,
we aim to reply to all emails within 4 working hours.
How to Complain
Theme Park Tickets Direct requires complaints to be in writing either via Email
or by Post. We ask that you include as much information as possible including any
documentation you believe will speed up our investigation.
What you can expect from us
• Acknowledge all written complaints within 72 hours
• Respond in full to written complaints within 28 days
• Respond to phone calls and email within 48 hours
• Listen properly to your feedback and use your suggestions to improve our services.
Write to us
If at any time you feel the need to write to us or we require information in writing,
please write to the following. If you are writing in regards to a reservation.
Insert Appropriate Department
U.S. Rent A Car Ltd t/a Theme Park Tickets Direct,
Once received our internal mailing system will redirect your post to the appropriate
department. We aim to acknowledge all appropriate mail within 48 hours. Although
we make ever effort to provide you with the best service possible, mistakes can
happen, we always welcome your feedback. We'll always do our best to solve any problems
or issues that you might have. We promise to listen properly to your feedback and
to use your suggestions to improve our products and services.